Refund policy

Return & Refund Policy

At Bad Doe Co., we want you to love what you ordered! If something isn’t quite right, we’re here to help.

Returns

We accept returns on eligible clothing items within 14 days of delivery.

To qualify for a return:

  • Items must be unworn, unwashed, and in their original condition.
  • All original tags must remain attached.
  • Proof of purchase or an order number is required.
  • Returns must be requested within 14 days of receiving your order.

To start a return, please contact us through our website at baddeco.com with your order number and reason for return.

Please do not send items back without contacting us first.

Non-Returnable Items

For hygiene and product safety reasons, the following items are final sale unless they arrive damaged, defective, or incorrect:

  • Opened or used air fresheners
  • Worn or washed clothing
  • Items marked final sale at the time of purchase

Return Shipping

Customers are responsible for return shipping costs for change-of-mind or sizing returns.

Original shipping charges are non-refundable for these returns.

We recommend using a tracked shipping service, as we cannot take responsibility for return packages lost in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue.

We’ll work with you to make it right, including a replacement or refund where appropriate, at no additional shipping cost to you.

Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Exchanges

Need a different size? Contact us within 14 days of delivery.

Exchanges are subject to available inventory. Customers are responsible for shipping costs associated with voluntary size exchanges.

Your Consumer Rights

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.

Thank you for supporting Bad Doe Co. — a small Canadian business with a little attitude!